CANCELLATION of ORDER
Under EU law you can either refuse delivery of the goods or cancel the order within 7 working days of delivery if you have changed your mind about your purchase for any reason.
If defective, damaged or any incorrect goods are delivered we will replace or refund as you request and at our expense (see below).
You can cancel at any time until the end of the seventh working day after the day on which you receive your goods.
To cancel your order and before any goods are returned for any other reason you must tell us in writing by letter, fax or e-mail (details below)
Refunds will be made in the same form of payment that you used to purchase the goods wherever possible.
Use these contact details if you need to contact us to cancel an order:
Email: sales@astroflag.com (Subject: Return of Goods)
Fax: 01329 844 600 (Subject: Return of Goods)
ASTROFLAG, Unit 8 The Io Centre, Stephenson Road, FAREHAM, PO15 5RU
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FULL TERMS & CONDITIONS
These terms and conditions govern all transactions between us for any sale of goods or services by us to you. They do not affect your statutory rights under UK law in respect of cancellations, refunds etc. but may be taken into account in the case of a dispute - please read them with that in mind.
BY CONFIRMING YOUR ORDER YOU WILL BE DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS.
GENERAL:
To order goods or services from us you must be at least 18 years of
age.
All goods and services advertised are strictly subject to availability.
When you place an order to purchase goods or services from the web site, and we have approved your payment details, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.
Our acceptance of your order brings into existence a legally binding contract between us ("the Contract").
DESCRIPTION OF GOODS:
These terms and conditions, together with the prices displayed on our
web site, delivery details, contact details and any document expressly
referred to in these terms and conditions, set out the whole of our
agreement relating to the sale of goods or services by us to you.
All drawings, images, descriptive material, specifications and advertising on our web site are for the sole purpose of giving an approximate description of the goods or services in order to assist your purchasing decision.
The price payable for goods or services will be stipulated on our web site at the time you place your order. The price is inclusive of VAT if applicable. Any delivery charges are extra.
PAYMENT:
We accept credit cards and cheques as payment for orders, GOODS are
only despatched when payment is cleared or in the case of credit card
orders - payment and user identification have been validated by our
card clearing provider(s).
CANCELLATION BY US:
We reserve the right to cancel your Contract if:
we have insufficient stock to deliver the goods you have ordered;
we do not deliver to your area;
any goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;
your payment is refused or not authorised.
If we do cancel your Contract, we will notify you by e-mail and we will re-credit to your account any sum debited by us from your credit card within 30 days of your order. We are not obliged to offer any additional compensation for disappointment suffered.
CANCELLATION BY YOU:
You may withdraw from your Contract before the end of the 7th working
day after you place your order, even if you have then already received
the goods. You do not need to give us any reason for withdrawing your
order nor will you have to pay any penalty.
The only circumstance in which you cannot withdraw from your Contract is where a custom flag has been correctly made to your personal specification.
To withdraw your order you must notify us in writing at our main address (set out at the head of this page and most website pages).
If you have received and then withdraw your order you must send them back to our contact address at your own cost and risk. If you withdraw your order and we have already despatched the goods you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are withdrawing your order, any sum paid by you or debited by us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.
DELIVERY:
We will deliver the goods ordered by you to the address you give us
for delivery at the time you make your order.
We will try to deliver your goods as soon as possible after receiving you order but all delivery dates are approximate.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, you must notify us of the problem in writing at our contact address within 40 days of the date on which you ordered the goods.
DEFECTIVE GOODS:
If the goods we deliver are not what you ordered, or are damaged or
defective prior to the point of delivery, or the delivery is of an incorrect
quantity, and provided that you have notified us within 14 days of delivery,
our only obligation, at your option, will be:-
to make good any shortage or non-delivery; or
to replace or repair any goods that are damaged or defective; or
to refund to you the amount paid by you for the goods in question.
Warranties do not apply to defects resulting from improper use or maintenance or modifications by unauthorised third parties or the customer or accidental or wilful damage.
REFUNDS:
All refunds will be made within 30-days of receiving the product back.
Please note that goods must be packaged as they arrived.
COMPLAINTS PROCEDURE:
Customer complaints should be addressed to sales@astroflag.com
All complaints received are acknowledged via email or appropriate customer contact method.
All complaints received are confidential and we aim to resolve and reach a satisfactory outcome for both parties within 5 working days.
The customer will be kept fully informed throughout the complaint processing period.
We monitor our defined complaints procedure and any element of service and aims to make improvements as required.
APPLICATION & LAW:
Failure by us to enforce any of these terms and conditions will not
affect our right to enforce any of the remaining terms and conditions.
The contract between us shall be governed by, and interpreted in accordance with, the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes between us.
These terms and conditions are subject to change without prior notice.
Updated October 2009
